BOOKING:

Booking/reservation for hotels, tours, transportation, or other services can be done directly at our office by sending an email, fax, or calling the address listed below:

LOMBOK TRAVEL ONLINE (LTO Tours) Office Address: Jln. Raya Senggigi Km. 12 Desa Senggigi Kec. Batu Layar
Mataram – Lombok Barat – Nusa Tenggara Barat – Indonesia

Calling by Phone:

Mobile/WhatsApp: 0812.3781.2222 or 081.998.998.777
Email: wisatalombok@gmail.com
URL: https://lomboktravelonline.com/

DEPOSIT & PAYMENT

To guarantee the certainty of service packages, it is required to provide a guarantee in the form of a deposit/down payment of:

For Groups:

  • A deposit of 50% of the total price no later than 30 days before arrival.
  • An additional deposit of 25% of the total price no later than 7 days before arrival.
  • The remaining 25% of the total cost no later than 1 day before arrival.

For Non-Groups/Individuals/Families:

  • A deposit of at least 50% of the total price no later than 15 days before arrival.
  • The remaining 50% of the total cost no later than 7 days before arrival.

Payment Methods

Payments can be made via transfer/email banking or other payment systems deemed legal according to banking laws. Payments made by cheque are considered settled once the cheque can be cashed.

CANCELLATION

  • If the cancellation is made one day after the deposit payment, a cancellation fee of 10% of the total price will be charged.
  • If the cancellation is made 15 business days before arrival, a cancellation fee of 50% of the total cost will be charged.
  • If the cancellation is made 7 days before arrival (for groups), a cancellation fee of 75% will be charged, and also 75% for individuals/families.

OTHER TERMS AND CONDITIONS

  • We are not responsible for delays/cancellations of arrival/departure schedules of airplanes, trains, ships, regular buses, or other public transportation that alter the tour schedule.
  • We reserve the right to change/reschedule/cancel tours if events beyond our control (force majeure) such as natural disasters occur. If a tour is canceled due to such events, we will refund the tour cost.

LEGAL CONSEQUENCES

In case of disputes, they will be resolved through family discussions.